Just a hotel room? We can do better.Op bed eten? Hoeft niet, hoor.¿Solo una habitación de hotel? Qué poco ambicioso.Nur ein Hotelzimmer? Das wäre uns zu gewöhnlich.Une simple chambre d’hôtel ? Vous méritez mieux.Solo una camera d’hotel? Possiamo decisamente fare di meglio.Zwykły pokój hotelowy? My mierzymy wyżej.Обычный номер в отеле? Нам этого недостаточно.只住普通酒店房间？ 我们的标准更高。

Your total consists of the nightly rate multiplied by the number of nights, tourist tax, the cleaning fee, VAT and any additional services you book. A separate €150–€300 security deposit is paid through our Alphabet Stay app during online check-in. Payment for your stay is due before arrival, unless a different payment schedule has been agreed with us for corporate invoicing. Payment at the property is not possible.

Cancellation deadlines, change options and refunds depend on the rate and terms you select when booking. Check the conditions shown before payment and in your booking confirmation. Contact our team before booking if anything is unclear.

We accept Visa, Mastercard, American Express, Diners Club, Discover, JCB and UnionPay. Apple Pay, Google Pay and iDEAL | Wero are also available in our online booking engines; available options may depend on your device and booking route. Corporate invoicing and bank transfers must be arranged with our team in advance.

No. Payment at the property is not possible, including by cash or card. Payment is due before arrival, unless a different payment schedule has been agreed with our team for corporate invoicing. The separate security deposit is paid through our Alphabet Stay app during online check-in.

The total consists of the nightly rate multiplied by the number of nights, tourist tax, the cleaning fee, VAT and any additional services you book. The €150–€300 security deposit is separate from the stay costs.

Email the bookings department at bookings@alphabetapartments.nl and include all necessary billing details. For corporate invoicing, we can agree a payment schedule together with your business. Please discuss this with our team in advance.

Leaving early does not automatically entitle you to a refund. Any refund or change depends on the terms of your booking. Contact our bookings team to discuss your reservation.

Yes. Guests can register at the property for stays of at least 30 nights.

Apartments can be rented for a maximum of 180 days. Please contact us for availability and details when planning an extended stay.

Extensions are subject to availability. Contact the bookings department or visit alphabetapartments.com to check the options.

Changes to dates, guest numbers or apartment category must be requested through the bookings department. Additional fees or cancellation conditions may apply.

Email bookings@alphabetapartments.nl or book directly at alphabetapartments.com.

The cancellation policy attached to your selected rate applies. Review the deadline and any charges before payment and in your booking confirmation. Different rates or booking channels may have different conditions.

Yes. Please review the cancellation policy, as additional fees may apply depending on when you submit the request.

Yes, provided the new number does not exceed the apartment’s maximum occupancy. Any applicable additional fees must be paid in advance.

Yes. Multiple apartments can be booked, subject to availability at the time of reservation.

Check-out is at 11:00. Please leave by this time so we can prepare the apartment for arriving guests. Ask about late check-out at least 48 hours in advance.

Standard check-in is at 4pm. When you book directly on our website, early check-in at 2pm is free, subject to availability and confirmation by our team. For bookings through other channels, early check-in at 2pm costs €25 and is subject to availability; request it at least 48 hours in advance. Late check-out at 1pm costs €25, is subject to availability and must be requested at least 48 hours in advance. Paid extras must be paid in advance.

Access codes are sent to your registered email address and WhatsApp one day before check-in.

Most buildings do not have on-site parking; local street parking is available via parking meters. Westersingel and Villapark do offer parking. Specific instructions are shared after confirmation.

Do not press the triangle button, as it is only used for locking. After entering the code, pull or gently shake the door to release a minor blockage. If it still does not open, contact support immediately.

Our properties use Nuki digital locks. A six-digit code is sent one day before arrival and opens the relevant doors. No physical keys are needed.

Yes. Standard check-in is at 4pm and the access code normally becomes active at that time. If our team confirms early check-in, follow the access instructions provided for your booking.

Luggage storage is available only at our Brede Hilledijk and Kerkstraat locations. It is not available at our other properties.

You do not need to present identification on arrival. All guest information must, however, be submitted during the online check-in and registration process.

Yes. All linen is provided at check-in and refreshed during the weekly cleaning. Additional linen is not included.

Additional cleaning is available only for stays longer than five days.

Yes. Every apartment has a private Wi-Fi network. The network details are included in the check-in instructions sent one day before arrival.

The televisions have built-in streaming apps. Guests use their own accounts and should log out of every service before check-out.

Yes. Towels, linen and basic toiletries are provided as part of the welcome package.

Each apartment includes an iron, ironing board and hairdryer.

Cots and high chairs are available on request and subject to availability. Request them at least one day before check-in. A one-time fee of €30 applies and is payable in advance.

Weekly touch-up cleaning is provided for stays of seven nights or longer between 09:00 and 17:00. You do not need to be present. Your cleaning day is listed in the check-in instructions.

Waste-disposal instructions vary by property and are included in your check-in information.

Yes. Kitchens include cookware, crockery, cutlery, glassware and utensils. Contact the property-management team if something is missing or not working.

Yes, when requested in advance. The price is €70 for apartments with two or more bedrooms and €50 for studios and one-bedroom apartments.

Yes, when requested in advance. Additional fees may apply depending on the number of guests.

Pets are welcome at selected properties with prior approval. Please register your pet before booking. A pet fee applies; our team will confirm the price and conditions for your apartment. Do not bring a pet without written confirmation.

No. Smoking is strictly prohibited inside every apartment and all common areas. A €300 penalty applies when this rule is violated.

No. Only registered guests may enter or stay in the apartment. Unauthorised visitors may result in a fine of up to €300 and cancellation of the stay. Parties and events are prohibited.

No. Parties, events and gatherings are strictly prohibited. Unauthorised visitors may result in a fine of up to €300 and cancellation of the stay.

No unregistered guests or visitors; no pets without prior approval; no parties, events or smoking; and no drugs, prostitution or illegal activity. Violations may lead to removal without refund, fines and notification of the police.

Yes. Quiet hours are from 22:00 until 08:00.

Yes. Our properties have security cameras in common areas and appropriate safety measures to support guest security.

Use the same telephone number used for your reservation. WhatsApp is also available on that number.

During online check-in, you pay a €150–€300 security deposit through our Alphabet Stay app, separate from your stay costs. It is not paid at the property. The deposit covers possible damage or house-rule violations. It is fully refundable after a successful quality inspection.

Card and iDEAL deposits are refunded within 14 days after check-out. Refunds by bank transfer may take up to 30 days.

You pay the security deposit through our own Alphabet Stay app during online check-in. Follow the payment instructions in the app. The deposit is separate from your stay costs and is not paid at the property.

All locations are considered safe. Please secure personal belongings and close all doors and windows when leaving. Support is available whenever needed.

There is no on-site reception. Support is provided remotely. Cleaning and maintenance staff may be present during the day, but all communication should go through the guest-management team.

Tell us immediately after arrival. We will investigate and arrange maintenance as soon as possible.

Tell us immediately after arrival. We will investigate and arrange housekeeping as soon as possible.

Tell us immediately so we can contact the relevant local authorities or building management if necessary.